Below are some commonly asked questions about Memberships at the Thinkery. Still have questions?  Contact the Membership Office at (512) 469-6225 or membership@thinkeryaustin.org.

 

How long does a Membership last?

Memberships provide outstanding benefits like free admission, special discounts and exclusive access for a full year from the month purchased.  We will send you a reminder when the time is near for renewing your membership for another year.

I received a renewal notice asking me to renew my membership before it expires. Will I lose any time off my current member year?

No way! By renewing early, you are helping us to defer much needed funds to special programs, exhibit development and other exciting projects. We will never deduct time from your membership year! Your membership will be extended by twelve months from your current expiration date.

 

I am interested in joining the Thinkery as a Member, but I’d like to visit first. What can I do?

Many visitors decide after a fun day at the Thinkery that they want to become a Member and come back again and again all year long! Visitors who purchase general admission tickets may apply that cost towards an annual membership on the same day as their visit.

Ticket refunds are limited to the number of admissions allowed by the membership and may only be applied with the ticket receipt on the same day as the visit. Staff at the admission desk or reservations window may process the membership enrollment and ticket refund. General admission ticket refunds may not be applied after the day of the visit or to memberships purchased online.

 

I was a Member of Austin Children’s Museum; do I have to get a new membership with the Thinkery?

We maintain your records on file.  If you were an ACM Member, we can easily renew your membership with the Thinkery.

 

Do Members have to reserve tickets for admission?

We recommend it! The Thinkery has seen such an amazing response from the community, our membership family now more includes 11,000 households! With so many loyal supporters, we are experiencing large crowds of visitors, especially on weekends, school holidays and during special program days. Timed tickets allow us to manage the number of visitors entering the building at a time to ensure a safe and comfortable experience for our guests. During these busy times, we strongly encourage all visitors – Members included – to reserve tickets in advance to ensure a quick and easy check-in, and guaranteed entry.

Please bring your tickets (either printed or displayed on your smart phone) and your membership card for express check-in.

 

How do I reserve tickets?

You may reserve admission tickets for your next visit, as well as register for camps, birthday parties, events and other programs at shop.thinkeryaustin.org. To ensure you receive your membership benefits and discounts, you will need to register the email address you provided to the Thinkery with your membership enrollment and create a password.

Once logged in, choose the date and time of your visit; select tickets according to the ages of your family members; add the tickets to your cart; and finally, check out. A confirmation email with a link to your print-at-home tickets will be sent to you once your order has been processed.

 

If I join online today, when can I begin making reservations using my membership?

All membership applications are processed in the order they are received. Memberships purchased online will enter our ticketing system after 2-3 business days. At that time, you may register your membership at shop.thinkeryaustin.org  and begin taking advantage of your membership discounts.

If you would like to register for a camp, birthday party or other program, or reserve tickets online, please call the Membership Office at (512) 469-6225. Memberships purchased over the phone with Membership Staff will be processed on the same day.

 

When will I receive my membership card? Can I visit before then?

Your membership welcome materials, including membership card, will be mailed to you within 2-3 weeks. If you would like to visit the Thinkery before you receive these materials, you have a few options.

  • You may reserve tickets in advance (allowing for 2-3 days membership processing time) at shop.thinkeryaustin.org.
  • If you joined online, you may present the confirmation email receipt you received as a temporary membership card at admission.

You may also enroll as a Member during your visit and receive your card right away. Our friendly Admission staff can take your information and enroll you here at the Thinkery.

 

Who should I list on my membership?

You may list up to two adults, within the same household/immediate family, on each membership.  We do not record the names of additional visitors, caregivers or children.

 

Can I put the membership in my child’s name?

Membership cardholders must be at least 18 years old.

 

What if I lose my membership card?

No worries! Our admission staff can verify your membership status during your visit and reprint your membership card for you. You may be asked to present your ID in lieu of your membership card. You may also request a card with Membership staff by calling (512) 469.6225. Beginning March 1, 2014, there will be a $5 fee for any additional card requests.

 

 

 

Can I have two membership cards?

Additional cards may be printed for a $5 per card processing fee.


 

Can I share a membership with my friend or relative’s family? 

Memberships are non-transferable and meant to be used by your immediate family/household.  However, you are welcome to bring the occasional guest or extended family member with you during your visit. As a nonprofit organization, the Thinkery relies heavily on membership and admission support to continue providing innovative exhibits, outstanding programs and fun learning opportunities for Texas families. This policy is intended to prevent any misuse of memberships, which result in loss of revenue. Thank you for your support and understanding.

 

Can I use my Thinkery membership at other Museums?

Members at the Premier Family level and higher may receive discounted admission to participating children’s museums through the Association of Children’s Museums Reciprocal Network  (ACM) and free admission to more than 150 technology and science centers through the Association of Science and Technology Centers Passport Program (ASTC).  In order to redeem these benefits, you must present a valid Thinkery membership card with the logos for ACM and ASTC.

ASTC policy dictates that visitors must live outside a 90-mile radius from the museum they wish to visit in order to receive benefits. Therefore, Austin metro area residents will be unable to present membership cards from other institutions to receive admission benefits at the Thinkery. Please visit the ASTC website for more details.

Please note: because they fall within a 90 mile radius, the Doseum in San Antonio and Texas Museum of Science and Technology in Cedar Park do not provide free admission to Thinkery Members. As a participating museum in the AMC network, the Doseum will provide half-priced admission to Thinkery Members.

My family is moving, can I give my membership to someone else?

Memberships are non-transferable and non-refundable. If you have a Premier Family level or higher membership, you can continue to use it at participating ASTC and ACM institutions for the remainder of your membership year.

 

Is my membership tax-deductible?

The Thinkery is a nonprofit 501(C)(3) organization. As no goods or services are provided for your membership donation, the entire gift is tax-deductible as allowed by law.

 

I’d like to upgrade my membership but it’s not yet time to renew.  What can I do? 

You can upgrade to a higher level of membership at any time simply by paying the difference between the two membership levels.  We will provide you with a new membership card but your membership expiration date will not change.

However, if you choose to renew at the higher level by paying the full price of your desired membership level, your membership renewal will take effect immediately. This will give you the benefits of the higher membership level for the remainder of your membership year – plus another twelve months!

To upgrade your membership, please call the Membership department at (512) 469-6225.

 

Gift Memberships

Can I give a membership to someone as a gift?

Yes!  Memberships make great gifts for families and last all year long.  Gift memberships are defined as a membership purchased for a family other than your own, living in a different household. You may purchase a gift membership through our website, by calling the membership office at (512) 469-6225 or by speaking to any of our friendly admissions representatives.

 

 

How do I purchase a gift membership online?

When using the online enrollment form,please be sure to check the box for giving a gift of membership on the first page (this should be checked for new and renewing gift memberships). You will need to provide both your information as the gift-giver and the recipient’s contact details. As the purchaser, please list your name and billing information in the top portion of the form. Enter the recipient’s contact information – including first and last names of the primary adults (up to two), address, and email – in the bottom half.

 

Can I delay the start of a gift membership?

No. Once payment is processed, the membership will be activated in our system. However, all membership expiration dates are extended to the end of the month. So the Member will still receive a full twelve months of membership.

 

Do I have to include the recipient’s email?

We send the majority of our communication via email. We don’t want anyone to miss out on important updates on upcoming exhibits, events and special programs. Additionally, emails are used as a login for our online ticketing system and will be required to reserve tickets. If you are unsure of sharing the recipient’s address, please feel free to leave it out. Members can provide their email address at any time.

 

Will the Thinkery send the membership materials to me or to the gift recipient?

We will send the packet directly to the recipient unless otherwise requested.

 

Still have questions?  Contact the Membership Office at (512) 469-6225 or membership@thinkeryaustin.org.