Dear Thinkery Community,
Thinkery is open for our normal business hours, and we want to assure all families that you can visit today and every day with confidence that you and your children will be welcomed, safe and well cared for by our dedicated team.
We want to address the event that took place on the morning of Feb. 7, when a handful of our floor team members chose to demonstrate outside our facility. We fully support our employees’ right to voice their concerns and advocate for themselves—this is a fundamental right we respect and encourage.
We remain committed to open dialogue and have been actively engaged with our floor staff, providing forums for listening sessions with leadership and managers and implementing changes based on feedback we receive.
Our HR department thoroughly investigates every formal complaint, and we feel it’s important to address several inaccurate claims that are being circulated.
The health and safety of our guests and staff are critically important to us. Recent inspections of our entire building have confirmed our full compliance with all health and safety regulations through Texas Health and Human Services. A professional cleaning team is on site during and after Thinkery’s operating hours to sanitize and clean the restrooms and common areas. Deep cleaning regularly takes place when the museum is closed.
Additionally, we have strict safety procedures and security protocols in place to ensure the well-being and protection of our guests and staff. This includes maintaining comprehensive training programs for employees.
We are particularly concerned about the targeting of a valued team member who has dedicated 11 years to serving our community. Personal attacks and the public circulation of an individual’s name do not align with our values of respect and professionalism.
As a nonprofit serving Austin families for 40 years, Thinkery’s management team remains deeply committed to our mission of providing families with a safe, educational and engaging space for discovery and learning. We remain open to constructive dialogue and will continue working to address any legitimate concerns while maintaining the high standards our community expects and deserves.
Thank you for your continued support and understanding during this time.